Tag Archive for: candidate experience

One Source Voted a Pre-Employment Screening Leader Again in HRO Today’s Baker’s Dozen

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We’re happy to announce that for the second year in a row, One Source has been recognized in the HRO Today Baker’s Dozen Customer Satisfaction Ratings™ as a Midsized Program Leader. This award acknowledges the dedication we show our clients by consistently delivering exceptional service, innovative solutions, and reliable support in background screening and workforce compliance.

Committed to Our Customers

An annual online survey, the Baker’s Dozen Customer Satisfaction Ratings™ calculates scores based on client feedback in the categories of service quality, service breadth, and deal sizes. These evaluations provide important insights into where we should focus our efforts to craft a customer experience that leads to long-lasting relationships and beneficial partnerships. 

Technology drives us forward. Accessibility is at the forefront of our solutions, so we offer integrations and a mobile-friendly system to keep applicants moving. 

Speak to a human when you call. Our support team is ready to talk you through ordering, answer your questions, or hop on a video walkthrough when you reach out. 

We help keep clients compliant. As an FCRA- and EEOC-compliant screening provider, we keep an eye on regulations like Clean Slate and Ban the Box laws. Each month, we also publish industry news about recent compliance topics in background screening. 

To Our Incredible Clients

Thank you to all our customers who shared their thoughts and have stuck with us over the years. We literally couldn’t have done it without you. In the coming year, we look forward to empowering employers to make informed hiring decisions and rolling out fresh solutions to build stronger, safer workplaces.

Evaluating background check providers? Contact One Source to learn what we can do for you today.

Are you a current client looking to prepare for the new year? Get in touch to see how we can help you make the most out of your screening process in 2025.

 

One Source Ranked as an HRO Today Pre-Employment Screening Leader

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One Source would like to extend our heartfelt gratitude to our clients for helping us achieve a first: ranking as an Enterprise Pre-Employment Screening Leader in the 2023 Baker’s Dozen Customer Satisfaction Ratings by HRO Today. This was only possible through feedback from our clients directly to the multi-channel network for HR decision-makers themselves. Our first accolade with the organization, we hope for the chance to exceed customer expectations moving forward.

What Is the Baker’s Dozen Award?

Each year, via an online survey, HRO Today gathers feedback from the customers of businesses in HR-related industries. Organizations are ranked in three categories to determine their standing: service breadth, deal sizes, and service quality. Service Breadth looks at the variety of available services tailored to distinctive audiences, Service Quality measures how customer expectations have been met, and Size of Deals refers to the average scope of contracts drawn up.

We’re Always Striving to Improve

As an Enterprise Pre-Employment Screening Leader, One Source is committed to providing an excellent experience from day one. We believe that the best way to begin is with a diagnosis of needs followed by:

  • Clear Communication – We listen to our customers and regularly adjust our system, services, and offerings based on feedback. If delays or important compliance updates arise, clients receive notices detailing the situation alongside relevant resources and details on possible resolutions.
  • Proactive Support – We’re happy to provide customers with the resources they need to hire confidently through onboarding and beyond. Plus, our support team is available by call, email, or chat whenever you need them.
  • A Streamlined Experience – Our process offers a smooth and accessible experience for both clients and applicants. Between ATS/HRIS integrations, bulk order uploads, automated reminders, and more, we have the tools needed to keep candidates moving.
  • Quick Turnaround Times – At One Source, accuracy is only one of our primary focuses. The other is ensuring that reports are delivered within 24 to 48 hours, allowing us to deliver the TotalCheck experience every time.

Let Us Know How We Can Help

After 20 years of providing trusted screening solutions, One Source greatly appreciates this new honor. We deeply value old and new relationships with clients, so we pledge to continue improving, listening, and learning.

For more information on how One Source goes above and beyond for our customers and their applicants, contact us.

 

The Impact of a Candidate’s Experience on Your Organization

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Three years after the COVID-19 pandemic set job markets ablaze and the “great resignation” in motion, organizations across the globe are still feeling the burn. According to CNBC, it’s still “a favorable environment for many jobseekers,” meaning companies must continue to keep their onboarding tools sharp through 2023 and beyond. After all, the effect applicants have on employers — be it positive or negative — can be felt long after your decision on them has been made.

In this blog, we’ll explore those repercussions and provide actionable steps to keep applicants engaged and your organization top of mind to job seekers.

Word Gets Out

First, according to Starred, a candidate experience analytics platform, applicants are found to often share their experiences with their inner circles — friends, family, and coworkers who may be looking for new jobs themselves. If those interactions are favorable to your organization, you may see an increase in referral candidates as word-of-mouth travels and you enjoy a boost in popularity. Inversely, you may receive fewer referrals if those interactions are poor.

Second, past immediate social circles, many are also found to share their job-hunting experiences through online review sites like Glassdoor and Indeed. These sites have the chance to draw much more attention — which can either be a blessing or a curse. If the critiques shared on those sites are found lacking, quality prospects may pass up your company in favor of others with better reviews, increasing the cost of hiring per employee in the long run.

Finally, your talent pool could be on the line. 65% of rejected candidates say they’d re-apply to a company that has a great application experience. Lose out on them and your pool dries up much quicker. Additionally, candidates have a higher likelihood of entirely withdrawing their application if the experience is bad enough, wasting valuable time and resources.

Keep Your Candidates Moving

As reported by Human Resources content platform HRO Today, eight primary factors influence a positive candidate experience through the employment background screening process: An easy online experience, communication options, elimination of redundant data entry, easy-to-follow instructions, reminders for missing information, report access, turnaround time, and proactive communication.

For a straightforward online experience, clear instructions should be included as part of your proactive communication and throughout the remainder of the process as well. You’ll want to ensure your screening platform is accessible and mobile-friendly, allowing e-signature on forms, autofill, and ATS/HRIS integrations to reduce repetitive data entry if possible.

With time of the essence at this step, confirm that the system can send necessary links to candidates through email or text and, if information is missing, daily reminders to prompt them until completion. Reports should then be returned to you within 24-48 hours to maintain the momentum and, as required by the FCRA, sent to applicants who request them within 24 hours.

At One Source, all of the above comes standard with our TotalCheck package, allowing you to provide a first-rate employment screening experience and maintain a strong employer brand.

To improve your applicant experience, contact us for a free consultation.