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HOW ARE WE DOING?
Please complete the following in reflection of our billing/invoicing operations:
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How do you typically pay your One Source invoices?
Online
Automatic Payment
Mail/Check
Overall, how would you rate your experience with our billing process?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
How would you rate the accessibility in viewing your current/previous invoices?
Excellent
Above Average
Average
Below Average
Poor
If you have had any discrepancies on an invoice with One Source, how would you rate your level of satisfaction in how it was handled?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
How would you rate our billing customer service?
Excellent
Above Average
Average
Below Average
Poor
Do you feel all your invoicing (receiving/paying) needs are being met?
Yes
No
If no, please explain.
Do you have any comments/suggestions to improve our billing process?
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